FAQ

We provide treatment for many psychiatric conditions including anxiety, irritability, difficulty concentrating, sleep problems, poor stress tolerance, depression, trauma-related syndromes and attentional issues. However, our current model may not be best suited for severe or acute illness including active or chronic psychosis, acute mania, severe mood instability or behavioral deregulation, and chronic suicidality. If after screening or initial assessment, we find that our practice may not be the best fit for your needs, you will not be charged for these services.

We offer in-person appointments and services, though most appointments are conducted over Telehealth. Recent regulatory changes by the DEA require one in-person appointment for individuals prescribed controlled/scheduled medications.

We are NOT an acute care or emergency facility and are not staffed 24hr/day. We do not offer emergency or after-hours coverage.

If you are or believe you are experiencing a medical or psychiatric emergency, including suicidal or homicidal thinking, serious side effects to medication, or any other urgent or time-sensitive matte, call 911 or go to your closest emergency room. For a psychiatric issues, you may also try to contact local crisis services

CAHOOTS Mobile Crisis Unit
Eugene: (541) 682-5111
Springfield: (541) 726-3714

Hourglass 24/7 Walk In Services
71 Centennial Loop, Suite A
Eugene, OR 97401

White Bird Crisis Services
24 hr. Crisis Phone Line: 541-687-4000
24 hr. Walk In Services: 990 W. 7th Ave, Eugene, OR 97401

We prescribe controlled substances when clinically appropriate and check the prescription drug monitoring database regularly. We have no obligation to continue treatment as prescribed by other clinicians. We reserve the right to terminate the clinical relationship and discontinue services for any individual diverting, improperly obtaining or otherwise misusing controlled substances. Clients receiving controlled-medication will be asked to sign an agreement for proper use.

Please note, legislative changes require at least one in-office visit to prescribe controlled substances.

You can securely message your provider between sessions using the Tebra/Kareo portal. Outside of appointments, routine needs including medication refills and appointment information can also be managed by email or calling our office. Some clinical issues can not be appropriately managed over the phone or messages and may require an appointment with your provider.

We accept a wide range of insurance providers, including Aetna, PacificSource, First Choice Health Network, Regence Blue Cross Blue Shield, TriWest, United Healthcare, and Providence, with Moda and PS OHP coming soon.

If we are not in-network with your insurance provider, and you have out of network benefits, we can assist in processing your claims directly with your insurance. We can review and discuss your benefits and the anticipated costs associate with treatment.

Understanding the complexities of insurance coverage and mental health services can be overwhelming. Our knowledgeable staff is here to guide you through the process and answer any questions you may have regarding your specific insurance plan. We will help verify your coverage and explain any co-pays, deductibles, or other fees associated with your insurance plan, allowing you to make informed decisions about your mental health care.

By accepting Aetna, PacificSource, First Choice Health Network, Regence Blue Cross Blue Shield, TriWest, United Healthcare, and Providence, we aim to provide comprehensive psychiatric services to a wide range of individuals and families in our community. Our experienced and compassionate team is here to support you on your journey to mental wellness.

We also offer cash-pay rates for individuals not using insurance or who want to submit claims on their own. We can provide you with a detailed statement, or superbill, for services that may be covered by your insurance as out-of-network benefits. This document contains all the necessary information for you to submit a claim to your insurance company for reimbursement.

Current rates for initial evaluations are $350 and follow-up visits are $150. After initial assessment, follow-up appointments may be necessary every 2 or 4 weeks for adjustments and changes. Once stable on medication, clients can be seen every 3-6 months, as clinically appropriate.

We accept all major credit cards and HSA/FSA cards through a thrid-party vendor- Stripe. Payment information will be added and stored within the patient portal. Payments are processed at the time of service.